Returns & Exchanges
At Nass, we are committed to your peak performance, which is why we offer a 30-day window to return or exchange any gear that doesn't meet your expectations. Items must be in their original, unworn condition with all technical tags attached to qualify for a full refund.
Initiate Your Request
Log into your Nass account and navigate to the order history section to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all equipment components and apparel tags are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Verification & Refund
Once our quality control team inspects the gear for wear and tear, we will process your refund or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing